Terms & Conditions

Consultation and Cancellations

To secure an appointment, a £300 deposit is required at the time of booking. This deposit may be paid by bank transfer, cash, debit card, or credit card.

The deposit will be deducted from the overall treatment rental cost. A full consultation will take place in person when the machine is personally delivered to you.

All booked courses are non-transferable and non-refundable.

Please note: deposits are not refundable under any circumstances.

Incontinence Direct will endeavour to arrive at consultations on time. However, delays may occasionally occur due to factors beyond our control, including (but not limited to) traffic delays, consultant illness, or delayed or faulty equipment.

Payments, Deposits and Credit Card Details

All payments must be made in full as agreed at the time of booking. Any outstanding balances are payable before or on the day of treatment.

Credit or debit card details provided may be securely stored for processing agreed payments, missed appointments, or late cancellations in line with these Terms and Conditions.

Deposits & Appointment Changes

As per our Terms and Conditions, all deposits are non-refundable.

If you need to change or reschedule your appointment, you must give a minimum of three (3) working days’ notice. Failure to provide sufficient notice will result in the loss of your deposit.

While we make every effort to attend and complete all appointments as scheduled, rare circumstances beyond our control may affect your booking. These include, but are not limited to:

• Travel or traffic delays (you will be informed if this occurs)
• Equipment or machine malfunction (in which case the next available appointment will be offered)
• Temporary payment technology or network issues (alternative payment methods may be required)
• Illness of your consultant (an alternative consultant will be offered where possible)

In such circumstances, your deposit will remain non-refundable; however, an alternative appointment date will be offered at the earliest availability.

Treatment Suitability

Incontinence Direct shall not be liable in contract, tort, or otherwise for any financial loss (including, without limitation, loss of income), or for any indirect, special, or consequential loss or damage arising out of or in connection with the services or products provided.

Discounts and promotional offers cannot be used in conjunction with any other offer and apply only to the Recommended Retail Price (RRP).

All treatments must be booked and completed within one (1) year of the purchase date. Any treatments not booked or undertaken within this timeframe will be forfeited.

If you do not follow the recommended treatment plan and/or aftercare advice, results may be affected. Incontinence Direct cannot be held responsible for outcomes that differ from expectations. Results vary between individuals and cannot be guaranteed, as they depend on lifestyle, diet, and any underlying medical conditions.

Treatment Refusal

Incontinence Direct reserves the right to refuse treatment at its sole discretion.

If you fail to disclose a medical condition that may prevent treatment from being carried out safely, we reserve the right to refuse treatment on the day. In such cases, the appointment will be treated as a cancellation and charged in full.

Liability and No‑Shows

Failure to attend a scheduled appointment without notice (“no-show”) will result in a 100% charge. Deposits remain non-refundable.

It is the client’s responsibility to provide a full and accurate medical history and to disclose any pre-existing medical conditions before each treatment. Incontinence Direct will not be liable for injury or damage resulting from the client’s failure to provide such information.

All clients agree to follow all instructions and recommendations provided by or on behalf of Incontinence Direct.

Nothing in these Terms and Conditions shall limit or exclude Incontinence Direct’s liability for death or personal injury resulting from negligence by Incontinence Direct or its representatives.